Approved & Certified
Trusted electrical and renewable installers
Qualified, insured and working to recognised industry standards for electrical, solar and renewable installations.
We take all complaints seriously. Here's how to raise a concern and what to expect from our process.
We take all feedback seriously and aim to resolve any concerns quickly and fairly. Here's what to expect.
In the first instance, please contact us directly by phone or email with full details of your complaint. We aim to acknowledge all complaints within 2 working days.
We will investigate your complaint thoroughly and work with you to reach a fair resolution. We aim to resolve all complaints within 8 working days.
If you remain unsatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) scheme or trading standards body.
Please provide as much detail as possible so we can investigate and respond promptly.
PowerHaus Electrical Solutions Limited is registered in England & Wales. Company No. 16824026. All complaints are handled in accordance with our complaints policy and applicable consumer protection legislation.
Qualified, insured and working to recognised industry standards for electrical, solar and renewable installations.